Service request

Report a complaint

If you have noticed that the goods do not comply with the description contained in the order or you find its manufacturing defect, you have the right to lodge a complaint.

Fill out the form so that we can process your application. Provide as much detail as possible about the defect. We will reply as soon as possible.

Company working hours:
Monday: 8: 00-17: 00
Tuesday: 8: 00-17: 00
Wednesday: 8: 00-17: 00
Thursday: 8: 00-17: 00
Friday: 8 a.m. - 00 p.m.
Saturday: 8: 00-12: 00
Sunday: closed

Terms of warranty

The general warranty conditions can be found in Regulations. Please read them before submitting a complaint.

Do you have any question?

If you have any question, you can use the section FAQ, there you will find answers to frequently asked questions. Take advantage of the department contact usif you couldn't find the answer to your question.

Your first and last name*

Company name*

Company address*

NIP number *

Address where the machine is located *

Your number phone *

Your e-mail*

Invoice number*

Name and serial number of the machine *

Description of the defect *


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* I accept the terms of service and privacy policy. I consent to the processing of my personal data by PPHU MAR-MASZ Henryk Pioch based in Sierakowska Huta 26, 83-340 Sierakowice to handle transactions and to entrust data for processing to entities cooperating with PPHU MAR-MASZ in the field of order processing (e.g. couriers). The processing of personal data will take place on the basis of the provisions of the Personal Data Protection Act. Providing personal data is voluntary, however, the lack of consent to the processing of personal data prevents registration on the website and order processing. Users have the right to access their data and correct it.

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